Summary

Capita, headquartered in London, is a major UK-based IT and business process outsourcing company. It delivers a wide range of technology-enabled services for both public and private sector clients, including customer management, data-driven operations, software implementation, and digital consulting. Capita plays a crucial role in public administration modernisation—digitising processes for local councils, the NHS, and national infrastructure projects. Its services extend to AI-driven automation, citizen portals, identity verification, and secure data platforms, helping organisations improve responsiveness and transparency.